Help Center

There's more than one way to track your Patrick Ta Beauty order! As soon as it ships, we'll send you a confirmation email with a tracking link so you can check the status and location anytime. Please allow 1–2 business days for the link to update.

You can also log into your account here. Simply go to Orders, select your order number, and click Track Shipment for real-time updates. If you added Route at checkout, your order is protected against loss, theft, or damage — you can file a claim here using your order or Route ID and the email used at purchase. If you have any questions, feel free to reach out to us at help@patrickta.com.

Can I make changes or cancel my order after it’s been placed?

Unfortunately, we're unable to make changes to an order after it's been placed. We always recommend double-checking all details just to make sure that everything arrives perfectly. If you need to make a change to your order once it arrives, you can start the return process here. We're here if you have any questions at all—just send us a note at help@patrickta.com.

I entered the wrong address. Can I update it?

At this moment, we don't have the ability to change the shipping address once an order has been placed. If you get notified that your order has been returned to us, please email our customer service team at help@patrickta.com, and we’ll be happy to help with the next steps.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, debit cards, PayPal, Apple Pay, Shop Pay, Afterpay (US, AU, CA, UK, NZ), Klarna (US only), and Patrick Ta Beauty e-gift cards. Checks and money orders are not accepted.

I didn’t place this order, what should I do?

Don't worry! If you received an order confirmation or charge from Patrick Ta Beauty that you don’t recognize, we can help you look into the details.

First, please check:

Has someone in your household (a family member, roommate, or friend) placed an order for you?
Did you use a different email address that might have received the confirmation?
Could it be a pre-order or a restock notification you signed up for?

If you still don’t recognize the order, please email help@patrickta.com with:

The full name on the order
The email address used at checkout
The shipping address
The order number (if available)

Why isn’t my Welcome Discount code working?

Sorry to hear that your Welcome Discount isn't working! This special one-time-only code has a few terms and conditions, which may apply to your order:

It can only be used on full-priced items
It must be redeemed using the email address you signed up with
It cannot be combined with other offers or promotions, and doesn't apply to new product launches

If you still need help applying your code, our team is happy to assist—reach us anytime at help@patrickta.com.

How do I check the balance of my Patrick Ta Beauty e-gift card?

You can check the balance of your Patrick Ta Beauty e-Gift Card here.

Shipping

Where does Patrick Ta Beauty ship?

We currently ship within the continental U.S. and to selected international countries. At this time, we’re unable to deliver to P.O. Boxes, APO/FPO addresses, Guam, Puerto Rico, or the U.S. Virgin Islands. For a full list of eligible shipping countries and detailed delivery information, please refer here.

What are your shipping options and rates?

For orders shipping within the United States, please refer to the table below:

United States Shipping


Shipping Method	Cost	Estimated Delivery Time
Standard Ground Shipping (Orders $50 and over)	FREE	5-10 business days
Standard Ground Shipping (Orders under $50)	$8.95	5-10 business days
Ground Shipping — Alaska & Hawaii only (Order under $50)	$14.95	5-10 business days
Express Shipping (Orders $100 and over)	$11.95	3-4 business days
Express Shipping (Orders under $100)	$16.95	3-4 business days

For international orders, we offer three shipping options, and all international orders are delivered via Passport. Please refer to the table below:

International Shipping Shipping


Shipping Method	Cost	Estimated Delivery Time
Standard Shipping	Determined at checkout	10-18 business days
Expedited Shipping	Determined at checkout	4-7 business days
Express Shipping	Determined at checkout	3-5 business days

International shipping costs are calculated at checkout based on your destination country, including any applicable taxes and duties.

When will my order arrive?

You’ll receive an email with tracking details as soon as your order leaves our warehouse. Please allow up to 48 hours for the tracking link to update.

Do you offer free shipping for U.S. orders?

Yes, standard shipping is complimentary on all U.S. orders of $50 or more before tax.

Which shipping partner do you use for U.S orders?

All U.S. orders are shipped via UPS, USPS, OnTrac, or FedEx, the carrier is selected based on your shipping address to ensure the most efficient delivery.

How long does it take to process my order?

All international orders are carefully packed and processed within 1 to 3 business days. During launches, peak seasons, or holidays, additional time may be needed to prepare your order with care.

International Orders

Does Patrick Ta Beauty ship internationally?

We’re proud to offer international shipping to most countries worldwide. You’ll see the full list of eligible destinations at checkout. You can also see the list of countries here. Please note that we’re currently unable to ship to a few restricted locations.

How long does it take to process my order?

Which shipping partner do you use?

All international orders ship securely through Passport and our trusted carrier partners, including FedEx and DHL.

Do you offer free international shipping?

Yes — standard shipping is free for qualifying orders:

UK: Free for orders £100 GBP+

Germany: Free for orders £115 DE+

*Shipping rates for all other destinations are calculated at checkout and include insurance, duties, and taxes.

Where is my international order?

Once your order has shipped, delivery typically takes 10-18 business days for standard international shipping, depending on your location and customs clearance. For faster service, we also offer expedited shipping (4–7 business days) and express shipping (3-5 business days) where available. You’ll receive an email with tracking details as soon as your order leaves our warehouse, please allow up to 48 hours for the tracking link to update.

Are duties and taxes included, and are they refundable?

In most cases, international orders ship Delivered Duty Paid (DDP), where duties and taxes are collected at checkout for a smoother customs process. Shipping options may vary by country—please review your checkout page to see if your order is DDP or DDU.

We’ve updated our pricing to some regions to simplify your checkout experience:

- UK, DE, CH, FR, SA – All taxes and duties included at checkout - no extra fees at delivery.

Please note that duties and taxes are non-refundable, as these are required by your country’s customs authority and are not collected by Patrick Ta Beauty.

How do I track my order, and what if it’s delayed?

Once your order ships, you’ll receive an email with tracking details and a link to your Passport tracking page. If your package appears delayed, it may be clearing customs. Tracking will update automatically once it’s released. For assistance, click the “Need Help” button on your Passport tracking page or email help@passportglobal.com with your Patrick Ta Beauty order number for faster support.

Can I return or exchange an international order?

At this time, we’re unable to offer exchanges for international orders, but if something didn’t work out, you’re welcome to return your order within 30 days of purchase. Return shipping fees are the responsibility of the customer, and please note that original shipping, duties, and taxes are non-refundable. When you're ready, you can start your return through our Returns Portal here, or reach out to us at help@patrickta.com. We’re always happy to help!

Are there any products you can’t ship internationally?

Due to air safety regulations, we’re unable to ship certain items internationally, including sprays and mists like Major Glow Hair and Body Fragrance Mist, and Major Brow Lamination Gel. Thank you for understanding, this helps us ensure safe delivery of your order.

What are the country-specific shipping restrictions?

To make sure your order arrives smoothly, please review the following restrictions that apply to certain countries:

China (CN): Orders are limited to ¥1000 RMB (about $140 USD). If this value limit cannot be applied, a maximum of 2 items per order will apply.
Japan (JP): Orders cannot exceed 24 items per shipment.
South Africa (ZA): Orders over ZAR 500 (about $28.40 USD) require customers to provide a South African ID number, as well as a valid phone number and email at checkout.
South Korea (KR): Customers must provide a Tax ID, plus a valid phone number and email at checkout.
Chile (CL): Orders are limited to 10 items per shipment.
Peru (PE): Orders are limited to 4 items per shipment.
Mexico (MX): Express shipping is not available; special routing will be used.
European Union (EU): Express shipping is not available for Spain, Italy, or Portugal.
Australia (AU): Orders are limited to a total value of $1,000 AUD per shipment.

Returns & Exchanges

What is your return and exchange policy?

We always want you to feel confident and satisfied with your Patrick Ta Beauty purchase. That’s why we proudly offer returns and exchanges on U.S. orders. If a product doesn’t meet your expectations, you may return gently used or unused items within 30 days of delivery, as noted on the packing slip included with your order. Products must be returned in their original packaging. For International orders, we only offer returns, and conditions for returns must be the same as above.

To begin a return or exchange, please visit our Returns Portal here. Please note that Patrick Ta Beauty does not cover return shipping costs and is not responsible for lost packages without proof of delivery. We actively monitor return activity to help prevent abuse and reserve the right to limit or refuse returns when necessary. Additionally, there will be a 15% restocking fee on orders over $300, and all returns are subject to a $7.00 USD return label shipping fee, which will be deducted from your refund.

We’re committed to resolving any issues quickly and fairly. We strongly encourage you to contact us directly at help@patrickta.com or visit our Return Portal. If you choose to file a dispute without contacting us first, it may result in a delay or limitation of your resolution options. For more information, we invite you to review our Terms of Use here.

Is there a restocking and return label fee?

Yes, all returns are subject to a $7.00 USD return label shipping fee, which will be deducted from your refund. Additionally, a 15% restocking fee applies to returns valued at $300 or more. These policies help us maintain the quality and integrity of every Patrick Ta Beauty experience.

How do I start a return or exchange?

To begin a return or exchange, kindly visit our Returns Portal here and follow the prompts to complete your request. Exchanges are available for U.S. orders only, and all returned items must meet our return policy guidelines.

What is your refund policy?

To be eligible for a refund, you must support your return here. Once we receive and review your return, you'll receive an email to let you know whether your refund has been approved. If approved, you'll receive a refund within 3-5 business days.

How long does it take to process a refund?

Please allow up to 14 business days for your return to be received at our warehouse. Once received and approved, your refund will be processed within 3–5 business days. While we initiate the refund immediately on our end, it may take up to 10 business days to appear in your account, depending on your bank’s processing times. If you need further assistance, please contact us at help@patrickta.com.

Do you offer store credit for returns?

Yes, we do — for U.S. orders only. When submitting your return through our Returns Portal here, you’ll have the option to select store credit instead of a refund. Once approved, your credit will be issued as a digital gift card that can be used toward your next Patrick Ta Beauty purchase. If you need further help, please reach out to help@patrickta.com.

How do I receive a refund if I used AfterPay or Klarna?

Once your return is processed, your updated invoice will appear in your AfterPay or Klarna account. If you returned only part of your order, your payment schedule will be adjusted accordingly. For more details about how refunds work with your specific payment provider, we recommend reviewing AfterPay’s support article here or Klarna’s support article here.

Can I return or exchange my items purchased from Sephora.com or Sephora retail stores?

Unfortunately, Patrick Ta Beauty cannot facilitate returns or exchanges of items purchased from Sephora. Please contact Sephora customer service for orders placed on Sephora.com or purchases from Sephora stores.

Can I return a gift I received from Patrick Ta Beauty?

Yes, we’re happy to assist with returns on gifts purchased directly from patrickta.com. If you received a Patrick Ta Beauty item as a gift and it’s not quite right, we can offer store credit in the form of a digital gift card. To begin, visit our Returns Portal here and select “Returning a gift” if available. You’ll be asked to provide details to help us locate the original purchase, such as the order number, gift giver’s name, or the email address used at checkout. Once verified, we’ll email you a gift card for the return amount.

Please note that gift returns must be submitted within 30 days of delivery, and products must be gently used or unused and returned in their original packaging. Refunds for gift returns are only issued as store credit. We’re only able to accept returns for gifts purchased directly from patrickta.com. Items bought through third-party retailers like Sephora are not eligible. If you need further assistance, please reach out to us anytime at help@patrickta.com. We’re here for you.

Account

I forgot my account password, how can I reset it?

Visit the login page here, and click “Forgot password?” Enter your email, and you’ll receive a reset link. If it doesn't arrive, check your spam folder or contact customer care at help@patrickta.com for assistance.

How can I change my email address?

Log into your account here, go to Account Settings, and update your email. Make sure to save changes to continue receiving order confirmations and newsletters. If you need help, email help@patrickta.com.

How do I view my order history or past purchases?

After signing in here, head to your Order History or My Account page to view details of past orders, including dates, items, and order status.

Why am I not receiving account emails or order notifications?

Ensure your email address is current and not blocked. Also, check your spam/junk folder. Patrick Ta Beauty sends emails via a secure service—if issues persist, contact help@patrickta.com.

How do I save or update my payment methods?

Simply log in here, go to Payment Methods or Billing Info, and add, edit, or remove card details. The site stores them securely via third-party processors.

Can I add multiple shipping addresses to my account?

Yes! Once you login to your Account here, under Address Book, you can save multiple shipping locations and select one at checkout.

How do I subscribe or unsubscribe from marketing emails?

After you log in here, you can manage your email preferences in Account Settings, or use the “unsubscribe” link in any marketing email to opt out.

What should I do if I think my account has been hacked or compromised?

Immediately reset your password, then contact help@patrickta.com. Consider changing your email or enabling additional security. Patrick Ta Beauty also monitors for fraud.

Contact Us

Customer Service

Your experience means everything to us. Whether you have a question, need assistance, or would like to share feedback on how we can make our website more accessible and inclusive, we’re always here to listen and support you.

Our dedicated Customer Experience team is available from 9 AM to 3 AM PST, Monday through Sunday (excluding major U.S. holidays). Please allow 1–3 business days for a thoughtful response as we carefully review your message. You can reach us anytime at help@patrickta.com—we look forward to connecting with you.

Giveaways

Defining You Giveaway Official Rules

Defining You Giveaway Official Rules

No Purchase Required to Enter or Win. A PURCHASE OR PAYMENT OF ANY KIND WILL NOT INCREASE YOR CHANCES OF WINNING.

1. Eligibility: DEFINING YOU GIVEAWAY (the “Contest”) is open only to legal residents of fifty (50) United States or the District of Columbia who are eighteen (18) years of age or older. Employees of Patrick Ta Beauty, LLC or other companies associated with the promotion of the Contest, as well as the immediate family (spouse, parents, siblings, and children) and household members of each such employee are not eligible. The Contest is subject to federal, state, and local laws and regulations and is void in Rhode Island, Puerto Rico and where prohibited.

2. Sponsor: The Contest is sponsored by Patrick Ta Beauty, LLC (the “Sponsor”).

3. Agreement to Official Rules: Participation in the Contest constitutes entrant’s full and unconditional agreement to and acceptance of these Official Rules and the decisions of the Sponsor, which are final and binding. Winning a prize is contingent upon fulfilling all requirements set forth herein.

4. Entry Period: The Contest begins on 8/27/2026 at 9am Pacific time and ends on 8/31/2026 at 9am Pacific time (the “Entry Period”). Entries that are submitted before or after the Entry Period will be disqualified.

5. How to Enter: You may enter by EITHER option below:

Must be following @patricktabeauty & @patrickta on Instagram.
Comment what defines you and tag one friend to do the same.

b. Mail a 3” x 5” card, including entering your name, age, address, contact phone, and email address, to Patrick Ta Beauty, LLC, 8560 W Sunset Blvd, Suite 100 West Hollywood CA 90069. Upon receipt of the mail-in entry, you will receive one (1) entry into the Contest. All mail-in entries must be hand-printed. There is no limit on the number of entries per person, but any entries attempted through the use of agencies, or robotic, repetitive, automatic, programmed or similar methods, or through the use of fraudulent email accounts. No copies, facsimiles, or reproductions will be accepted. Entries will be disqualified if they contain any inappropriate material or language including profanity, to be determined in the Sponsor’s sole discretion.

6. Drawing: On or about August 31 ,2026, the Sponsor will review all of the entries received and will select three (3) entries as potential winners at random.The odds of being selected depend on the number of entries received. The Sponsor will attempt to notify the potential winner within five (5) days of the drawing, via email or Instagram. If a potential winner cannot be contacted within five (5) days after the first attempt to contact him/her, the Sponsor may select an alternate potential winner in his/her place from the remaining entries, at random.

7. Requirements of Potential Winners: A potential winner may be required to complete and return an affidavit of eligibility and liability/publicity release (the “Affidavit/Release”) within five (5) days of being notified. If a potential winner fails to sign and return the Affidavit/Release within the required time period, he/she will be disqualified and an alternate entrant may be selected in his/her place using the same criteria as above. If a potential winner is a minor, his/her parent or legal guardian must sign the Affidavit/Release on the potential winner’s behalf.

8. Prizes: Prize will be awarded to 3 winners. The prize is Patrick Ta Beauty’s Defining You PR Box, including Major Sculpt Shape & Shade Anywhere Artistry Sticks (4 shades), Custom Journal & Sticker Sheet, all with a retail value of $172.20 Any prize details not specified above will be determined by the Sponsor in its sole discretion. Prizes are not transferable or refundable and must be accepted as awarded. No substitution may be made, except by the Sponsor, who reserves the right to substitute a prize (or component thereof) with another prize (or component thereof) of equal or greater value if the prize is not available for any reason as determined by the Sponsor in its sole discretion. The winner is responsible for any and all other costs and expenses not listed above. Prizes may be reported as income to a winner and the winner will be responsible for all taxes associated with the receipt of a prize.

9. Privacy and Publicity: All information submitted by entrants in the Contest will be treated according to Patrick Ta Beauty’s Privacy Policy, available at https://patrickta.com/pages/privacy-policy. Except where prohibited, participation in the Contest constitutes an entrant’s consent to the Sponsor’s use of his/her name, likeness, voice, opinions, biographical information, and state of residence for promotional purposes in any media without further payment or consideration.

10. General Conditions: In the event that the operation, security, or administration of the Contest is impaired in any way for any reason, including, but not limited to fraud, virus, or other technical problem, the Sponsor may, in its sole discretion, either (a) suspend the Contest to address the impairment and then resume the Contest in a manner that best conforms to the spirit of these Official Rules or (b) award the prizes at random from among the eligible entries received up to the time of the impairment. The Sponsor reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry process or the operation of the Contest or to be acting in violation of these Official Rules or in an unsportsmanlike or disruptive manner or with the intent to threaten, annoy, harass, bother or otherwise disrupt any other person. Any attempt by any person to undermine the legitimate operation of the Contest may be a violation of criminal and civil law, and, should such an attempt be made, the Sponsor reserves the right to seek damages from any such person to the fullest extent permitted by law. Failure by the Sponsor to enforce any provision of these Official Rules shall not constitute a waiver of that provision. In the event of a dispute as to any online entry, the authorized account holder of the e-mail address used to enter will be deemed to be the participant. The “authorized account holder” is the natural person who is assigned to an e-mail address by an Internet access provider, online service provider, or other organization responsible for assigning e-mail addresses for the domain associated with the submitted e-mail address.

11. Release and Limitations of Liability: By participating in the Contest, entrants agree to release and hold harmless the Sponsor, its parent, officers, directors, employees, and agents (the “Released Parties”) from and against any claim or cause of action arising out of participation in the Contest or receipt or use of any prize, including, but not limited to: (a) any technical errors that may prevent an entrant from submitting an entry; (b) unauthorized human intervention in the Contest; (c) printing errors; (d) lost, late, postage-due, misdirected, or undeliverable mail; (e) errors in the administration of the Contest or the processing of entries; or (f) injury, death, or damage to persons or property which may be caused, directly or indirectly, in whole or in part, from entrant’s participation in the Contest or receipt of any prize. Entrant further agrees that in any cause of action, the Released Parties’ liability will be limited to the cost of entering and participating in the Contest, and in no event shall the Released Parties be liable for attorney’s fees. Entrant waives the right to claim any damages whatsoever, including, but not limited to, punitive, consequential, direct, or indirect damages.

The Released Parties shall not be liable to winners or to any other person for failure to supple the prizes or any part thereof, by reason of any acts of Gods, any action(s), regulation(s), order(s) or requests(s) by any governmental or quasi-governmental entity (whether or not the actions(s), regulation(s), order(s) or request(s) prove(s) to be invalid), equipment failure, terrorist acts, earthquake, war, fire, flood, explosion, unusually severe weather, hurricane, embargo, labor dispute or strike (whether legal or illegal), labor or material shortage, transportation interruption of any kind, work slow-down, civil disturbance, insurrection, riot or any other cause beyond the Release Parties’ control.

12. Disputes: Except where prohibited, entrant agrees that any and all disputes, claims and causes of action arising out of, or connected with, the Contest or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in the State of California. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, entrant’s rights and obligations, or the rights and obligations of the Sponsor in connection with the Contest, shall be governed by, and construed in accordance with, the laws of the State of California, without giving effect to any choice of law or conflict of law rules (whether of the State of California or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of California.

13. Contest Results AND OFFICIAL RULES: To request a winners list, send a self-addressed, stamped envelope to Patrick Ta Beauty, LLC, 8560, Suite 100, West Hollywood CA 90069. Vermont residents may omit postage for the self-addressed envelope. Requests must be received within four (4) weeks of the end of the Entry Period. For a copy of the Official Rules, mail a self-addressed stamped envelope to the above address marked “Defining You PR Box Giveaway” for receipt.

Worry-Free Purchase

What is Worry-Free Purchase?

Worry-Free Purchase is an optional protection you can add to your order at checkout. It’s there to give you peace of mind in case something goes wrong in transit—like a lost, stolen, or damaged package.

Do I have to add it?

Nope! It’s totally optional. You can choose whether or not to include it before completing your purchase.

What does it protect me from?

Worry-Free Purchase can help if:

Your package gets lost in transit
Your order is damaged during shipping
Your package shows as delivered but you didn’t receive it

Exact coverage details will always be shown at checkout and in your confirmation email.

How do I know what’s covered on my order?

You’ll see your exact coverage:

Right at checkout before you place your order
In your confirmation email after purchase

What if my order arrives damaged?

If something shows up damaged, just file a claim within 30 days of delivery. You’ll usually need a couple of photos so we can quickly review what happened.

What if my package is stolen?

If your package was marked delivered but didn’t arrive, you can file a claim within 30 days of delivery. In some cases, we may ask for a little extra info to help verify what happened.

What if my package is lost?

If your order hasn’t shown up within the expected timeframe, you can file a claim:

Domestic orders: usually after 10 days from shipment

How do I file a claim?

It’s simple—just head to the Seel Resolution Center or use the link in your confirmation email. You’ll just need your email and order number to get started.

How long do I have to file a claim?

Here’s the timing to keep in mind:

Damage or theft: within 30 days of delivery
Lost packages: after the eligible waiting period (10–30 days)
All claims: must be submitted within 90 days of your order date

How do I get reimbursed if my claim is approved?

Once approved, you’ll get your payout quickly. Most customers receive funds via:

Direct deposit (1–3 business days)
PayPal or Venmo (often much faster)

Can I cancel Worry-Free Purchase?

Yes—if you change your mind, you can cancel within 24 hours of purchase using the link in your confirmation email. After that, it’s usually non-refundable unless your order is fully canceled.

Get support

For email support, contact us at: help@patrickta.com. Our support team will respond as soon as possible, and usually within 24-48 hours. Please allow additional time during peak periods.

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